CANCELLATION POLICY

CANCELLATION/NO-SHOW Cancellations must be made at least 48 hours in advance of scheduled appointment. If cancellations are made with less than 24 hours notice before scheduled appointment, the client will be charged 100% of the rate of their booked service. If cancellations are made between 24 and 48 hours before the scheduled appointment, the client will be charged 50% of the rate of their booked service. Failure to cancel your appointment will be considered a no-show, and you will be charged 100% of the rate of the booked service. A credit card is required be kept on file for this purpose. Failure to pay this fee will result in an inability to book future appointments. In the case of using a gift certificate to pay for a massage, the cancellation fee will be deducted from the gift certificate. If a client is brand new and fails to arrive to their first appointment, they will not be allowed to book in the future. Missed appointments are a lost opportunity for another client and a financial loss to the therapist. EXCESSIVE CANCELLATIONS & RESCHEDULING I understand that life happens and scheduling changes sometimes need to be made. Please be respectful of how frequently you reschedule appointments. If you are unsure that you will be able to keep an appointment, it is preferred that you don’t book it, but please contact me last minute in order to see if I can accommodate you. Excessive cancellations and rescheduling does not allow for a business to be properly run. In the event of three consecutive cancellations/reschedules, you will not be allowed to schedule again.